Monthly Archives: April 2015

Wrapping up Effective Communication

The forty plus posts on this blog have been based on a course I taught entitled: Effective Communication. The required text for that course was, Looking Out, Looking In (2004) by Adler, Towne & Rolls. There are probably newer versions … Continue reading

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How to do Win-Win Conflict Resolution

In the last post, we discussed the various ways people handle conflict. Let’s take a closer look at the win-win approach. Because, seriously folks, don’t we all want to be part of such a process? Don’t feel bad if you … Continue reading

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Methods of Conflict Resolution

Every conflict is, at its most basic level, a struggle to get one’s goals met. The thing to keep in mind is that all parties involved are bent on the same goal. In today’s post, we’ll look at a few … Continue reading

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Assertion and the Clear Message Format

In our last post on conflict – oh my, that word does invoke a shiver – we looked at different ways people approach conflict. In today’s post, we’ll delve deeper into the assertive approach and how we can deliver an … Continue reading

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Your Personal Conflict Style

In our last post, we examined our feelings about conflict and tried to wrap our heads around what the word means. Today, we’ll look at a few common ways people approach conflict situations. Non-assertive A person approaching conflict from a … Continue reading

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