Category Archives: Quotes

Assertion and the Clear Message Format

In our last post on conflict – oh my, that word does invoke a shiver – we looked at different ways people approach conflict. In today’s post, we’ll delve deeper into the assertive approach and how we can deliver an … Continue reading

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Managing Interpersonal Conflict

What words come to mind when you think of conflict? The Saying What Matters lady will give you a moment to come up with a few. Avoid, avoid, avoid Might makes right Run and hide Fight or flight Come out … Continue reading

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Why do we bother with relationships?

The next few posts will deal with effective communication within relationships. Before we get to the how-to of such a major task, it’s helpful to think about why we bother with relationships at all. Talk about a loaded question. The … Continue reading

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Reaching out with Kindness

What do you think, folks? The Saying What Matters Lady believes the above statement to be true. Since this is a blog about improving our communication skills, it makes sense to stop and think about how our words echo down … Continue reading

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Language Matters

The Saying What Matters lady has been giving all of you a bit of a break. Now it is time to get back to work! The last few posts covered the role our emotions play in effective communication. We will … Continue reading

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My Favourite Theme

I had to share this picture from Quotes and Smiles. It says in a few words, what matters. And it emphasizes my all time favourite theme.

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Thoughts Shape Emotions

“All that we are is the result of what we have thought. The mind is everything. What we think we become.” (Nice Buddha quote) Have you ever heard the expression – you are what you eat? It could be aptly … Continue reading

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Perception and Communication

“If the doors of perception were cleaned, everything would appear as it is – infinite.” (William Blake – The Marriage of Heaven and Hell) Before we talk about our perceptions, let’s go over a couple of key points. There’s a … Continue reading

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Changing Self-Concept to Improve Communication

In the last post, we discussed the role self-concept plays in communication. How these cherished views we hold of ourselves may be out-dated or skewed and how that can wreak havoc with communication. Today, we’ll look at ways to change … Continue reading

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Opening up to the other – the heart of communication

Experiencing the other side is the heart of dialogue – so says Martin Buber. The art (and by the way the secret) of dialogue is openness to the other side, a willingness to put on the other person’s shoes. We … Continue reading

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